One inevitable yet difficult part of using social media is having to deal with negative comments. Believe it or not, not everyone will have something positive to say about your posts on Facebook.
Whether it’s a personal blog or a business page, every Facebook user should expect to get a lot of comments on their posts including negative Facebook comments.
This article will share with you 8 great tips on how to handle negative Facebook comments. How you handle negative Facebook comments on your page can have either a positive or negative impact on your Facebook presence. So the choice is yours!
Now, let’s go over these great tips that can help you deal with negative Facebook comments in the best way possible.
How to Handle Negative Facebook Comments In 2023
1. Respond to The Comments As soon as possible
You don’t want to wait or let the negative Facebook remarks continue on your page. People will notice that someone has complained and you haven’t responded for a long period of time if you keep the comments unanswered for more than the necessary time.
Instead, respond to the negative comments as soon as you can to stop it from growing and becoming something potentially more harmful.
Quickly answering all negative comments will show the commenter that you do care and are paying attention to what happens on your page. Additionally, it will draw attention to your commitment to ensuring the happiness of your followers.
2. Avoid Responding With Another Negative Comment
In general, try to avoid “returning fire” by not being negative in response. While it could be fun to outdo someone or make fun of someone that’s glaringly wrong, you risk losing the respect of the rest of your audience and even wasting your precious time and money on things that are not your priorities.
3. Hide The Negative Comments
One of the best sets of social media management tools is provided by Facebook. Facebook makes it possible for you to hide a comment from view if you do not want it to be shown to everyone on one of your posts.
The “Hide” management option is available when you click the Hide control link that is displayed below the post or on the right side if you hover your cursor over it.
The amazing aspect of this option is that the nasty comment will still be visible when the person who posted it checks the comments, as well as their friends.
4. Make your response playful and enjoyable.
Recognize your mistake and perhaps make fun of yourself or your own business if you want to turn the negative comment or complaint into a positive one.
However, you must ensure that you maintain the brand image that you wish to build. Humility and Levity are two powerful weapons you can utilize to quickly neutralize your critics.
5. Take the Comment with a grain of salt.
A lot of people agree that social media isn’t a real place and so they don’t take the things said on social media to heart. You too can do this!
So, before you can figure out how to deal with other people’s unpleasant comments, you must first accept them with humility.
Refusing to take responsibility does not mean good for your brand, no matter how much you apologize later on.
6. Make Your Replies Personal
When responding to your Facebook fans, never use generic or basic responses.
However, this doesn’t go against having a procedure in place to deal with unpleasant comments. While having specific responses for frequent scenarios is a good idea, don’t rely solely on these kinds of responses. Instead, follow these few yet helpful tips below!
- In your responses, always utilize the follower’s first name.
- Always sign off with your first name, for example, Peter.
- Remember that you are speaking WITH people, not AT them.
7. Ask them how you can assist them, and then assist them.
This tip applies to business owners more. If the comment you’re dealing with is obviously offensive and devoid of context, apologize to the commenter and ask how you can assist make the situation better.
Then one of two things will happen: they will respond with something you can act on, or they will be so surprised that you replied and have nothing else to say. In either case, you’ll have reacted appropriately.
8. Understand When to Delete or hide comments.
Some people make mean comments on Facebook simply because they’re looking for attention from the owner of the account and merely want to cause a commotion.
While responding to unfavourable comments and reactions is necessary, there may be instances when it is appropriate to delete or hide them.
Comments that are slanderous, obnoxious or spammy should be removed. Similarly, off-topic or unrelated comments to your post might be hidden. Knowing when to delete or hide comments on your Facebook page is critical for maintaining a positive and constructive conversation.
Some questions that can help you know what comment stays and what comments go are; Does the commenters have an active account and active followers? Are others reacting to what they’re saying? It’s critical to have these individuals react to your posts and listen to what they have to say, but it’s not always worth connecting with them.
9. Maintain a Good Attorney and employ humour.
It’s critical to maintain a positive tone when reacting to unpleasant comments and reactions. Even if it’s just thanking the person for their comments, try to find something positive to say about the comment or reply.
Maintaining a positive tone in the conversation might help to defuse the situation and demonstrate that you are prepared to collaborate with your audience to overcome any concerns.
You can also never go wrong with humour. Genuine humour, rather than sarcasm, can soothe a truly offended follower and throw a cranky troll off guard, all while delighting your other followers.
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Conclusion
Every Facebook user that wants to grow their online community should expect negative comments and also try to deal with them in the best way possible.
Remember, you can never go wrong with being polite and calmly responding to these comments. So, we hope you’ll be able to do what’s right! If you have questions, you can send us an email or just ask away in the comments section provided below.
FAQ
How Many Ways Can You Manage Negative Comments?
There are three options for dealing with this: 1. Delete, report, or hide the remark 2. Ignore the comment 3. Reply.
Why is It Important to Respond to Negative Comments?
Responding to negative reviews not only improves your consumer reputation, but it also shows unfavourable reviewers that you’re willing to remedy their difficulties and gain their business back.
How Do You Deal with Positive and Negative Comments?
Begin by recognizing the feedback, and then investigate why the customer is so upset. You can then offer a private talk via phone, email, or chat to get to the bottom of the issue.
