Bank Business How To

How to Contact Union Bank Customer Care Center

The Union Bank Customer Care Service is always open to their customers. It is very easy to make contact with their customer care helpline and they also respond to issues, efficiently and effectively.

The operations of the banks nowadays are totally different from the ones of the years back. A majority of the banks have been doing fine to their customer, in building a good customer-relationship through their customer care centers.

Apparently, the Union Bank Customer Care Service is one of the fastest and more productive. There are more than four various ways you can contact them.

How to Contact Union Bank Customer Care Center:

You can contact the Union Bank Customer Care Service through Social Media platform (Facebook, Twitter), Email, Live Chat, and Phone number. The phone helpline is the most and used popular platform, while Twitter seems to be preferable for those who use the social media platform. But fastest among all of them is the live chat due to the fact that lesser customers use this platform.

The Bank’s promise stated “We’re Committed to Providing You with Superior Service. If You Have a Question or Concern, Please Contact Us. Let’s Know How We Can Help. You May Contact Us by Email, by Telephone, or in Person at One of Our Locations.”

Contact Union Bank Customer Care Number:

The Union Bank Customer Care Numbers are +234-1-2716816 and 07007007000 – Union Care. If you are not the type that does more of the internet probably, taking this platform gives you easy access to the Bank’s Customer Care. Gone are those days you have to visit your nearest bank branch just to make your complaint known.
Contact Union Bank on Social Media and Live Chat.
You can still contact Union Bank using the Social Media Platform

Below is the Union Bank Live Chat, with this platform you can easily chat with them live but you must be online.

WhatsApp: 09070070001
Whistle Blower Hotlines: 0800TIPOFFS (0800 847 6337)
Twitter: @UNIONBANK_NG
Facebook: @Unionbankng

Contact Union bank via Email and Address:

Email: customerservice@unionbankng.com

HEAD OFFICE:

Stallion Plaza 36, Marina
P.M.B 2027 Lagos, Nigeria
LONDON OFFICE
Union Bank UK PLC
1 King’s Arms Yard, London, EC2R 7AF

After knowing all the platforms through you can contact Union Bank Customer Care service, I think the next question should be “How Do I Table My Complaint?” The procedure and the way you organize your correspondence matters a lot. In this, ‘’How to Contact the Union Bank Customer Care”, we’ll also show you how to table your complaints to ensure comprehensiveness.

How do I make a complaint?

Below is the basic information you need to know before making any complaint.
You will need the following:

• Full name
• Account Number
• What product or service the complaint is about
• Description of the complaint
• Date of transaction and amount involved (if applicable)
• Documents which support the complaint (if applicable)

Make a complaint on behalf of someone else?

When a complaint is received on behalf of someone, The Union Bank would require written authorization of customer or estate trustees (in case of a deceased customer) that the third party is acting on their behalf, before giving the complaint.

How do you resolve complaints?

The Union Bank would investigate the issues raised and provide feedback on the resolution action taken.
May I appeal a decision?

Where a customer is dissatisfied with the resolution outcome, he/she can appeal in writing within 30 days to Head, Customer Experience who will ensure that a review is conducted and the decision communicated to the customer
If a customer is still dissatisfied with appeal outcome, he/she may seek an external review. Available options include.

1. Consumer Protection Dept, (cpd@cbn.gov.ng)
Central Bank of Nigeria
Central Business District
Garki Abuja

2. Consumer Protection Council (contact@cpc.gov.ng)
Plot 1105 Dar Es Salaam Street
Off Aminu Kano Crescent
Wuse II Abuja.

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About the author

Clifford Ikpo

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