How To Printers & Scanners

How to fix the Windows 10 “stuck print job” issue

windows 10

Some printers can be very tricky, mostly when it comes to the print queue. Imagine when you set a few items to print only to check later and see that a failed or stuck print job is holding up the whole process?. In addition, you can’t delete or cancel the stuck print job from the queue, which is very very frustrating.

I’ll show you how to cancel a stuck print job in Windows 10 when normal methods won’t seem to work.

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First of all, remove any print job from the printing queue by right-clicking the stuck job and clicking ‘Cancel’. You can also try restarting your PC. Sometimes, this removes the problematic items from the queue. If this method and restarting your PC doesn’t clear the stuck job, carefully read the next lines.

There are two ways you can stop and restart the print spooler.

Using Command Prompt

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Making use of the Command Prompt to stop and start the Print Spooler is the quickest way to get this done. Use the following steps.

  1. Right-click the Start icon.
  2. Select Search.
  3. Type Command prompt.
  4. Right-click Command prompt.
  5. Select ‘Run as administrator’.
  6. Type ‘net stop spooler' and tap Enter on your keyboard
  7. Launch File Explorer from the Start menu, taskbar, or desktop.
  8. Click and select the address bar in the File Explorer window.
  9. Type ‘C:\Windows\System32\Spool\Printers' and tap Enter on your keyboard.
  10. Select and drag to highlight the files.
  11. Right-click the chosen files.
  12. Select Delete.
  13. Type ‘net start spooler' and tap Enter on your keyboard.

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Everything should be okay by now and your documents should start printing normally.

Using the Services Window

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Also, the Print Spooler can be stopped and started from the Services window, just follow these steps accordingly.

  1. Right-click the Start icon.
  2. Click Run.
  3. Type “services.msc” and hit Enter on your keyboard.
  4. Right-click Print Spooler, you may have to scroll down to find it.
  5. Click Stop.
  6. Leave the Services window open. Now that the Print Spooler service is stopped, navigate to the Printers directory and delete the files. This will totally remove the stuck print job, and it will also remove any other print jobs in the queue.
  7. Launch File Explorer from your Start menu, taskbar, or desktop.
  8. Click the address bar in the File Explorer window.
  9. Type ‘C:\Windows\System32\Spool\Printers' and hit Enter on your keyboard.
  10. Select and drag to highlight the files.
  11. Right-click the selected files.
  12. Delete them.
  13. You can return to the Services window now and complete the process by restarting the Print Spooler service.
  14. Right-click the Print Spooler service.
  15. Click Start.

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And that’s all folks, this is how you can bypass that frustrating printer issue. Got any questions, use the comment box.