Reading this post is an indication that you want to cancel an order on Fiverr but don’t know how to go about it.
Whether you are a buyer or a seller on Fiverr, don’t fret as we will be walking you through how to cancel an order on Fiverr in this guide.
Keep reading to find out how.
The Best Way To Cancel An Order On Fiverr – An Expository Guide
As I earlier stated, I will walk you through how to cancel an order on Fiverr whether you are a buyer or a seller, and this is what we are going to achieve in this section.
Steps To Cancel An Order On Fiverr As A Buyer
These simple steps will guide you on how to cancel an order on Fiverr as a buyer:
Step 1: Go to the Order Page you want to cancel.
Step 2: Tap on the Resolution Center from your order page,
Step 3: On the next page, choose “Ask The Seller To Cancel This Order”, and select one of the reasons from the list, then click Continue.
Step 4: Once you select your reason for canceling this order, you will be asked to explain why you are requesting a cancellation. Once done, click on Send.
After this, your cancelation request will be submitted and sent to the seller who will be informed of your cancellation request.
He or she is expected to either accept or decline your request within 48 hours. Failure to do so, the order will be automatically canceled after 2 days.
I know you may be wondering what if the seller declines your cancellation request and you have a fair reason for doing so, then you’ve to contact the Fiverr Support Team.
Steps To Cancel An Order On Fiverr As A Seller
To cancel an order on Fiverr as a seller, follow the steps listed below:
Step 1: From your Fiverr dashboard, go to the order you want to cancel.
Step 2: Click on Visit Resolution Center located on the order page.
Step 3:Choose what the issue is regarding the order and how you would like to fix it and click Continue.
To achieve this step 3, you are expected to choose from the following three actions:
1. Extend the delivery time
If the time factor is your reason for canceling this order, then you can ask the buyer to extend your delivery time to avoid cancellation.
Please, note that if you are going by this option, you will be required to select the number of days you would like to add to your delivery time and explain your reason for extending it.
2. Adjust the order
Choose this option if the scope of the order has changed.
All you need to do is to choose what you would like to modify in your order and explain the reason for that.
3. Ask the buyer to cancel this order
If you are going by this, you’ll be provided with more options on why a buyer should cancel your order.
Choose the most suitable reason, however, if your reason for canceling this order is not in the following list, select the last option “Other” and explain the reason for your cancellation.
Step 4: Include details and finally, submit Cancellation Request
Once this has been submitted, the buyer is expected to either accept or reject your request and if he or she accepts your request then there is no problem, however, if the buyer rejects it and you have a fair reason then you’ve to involve the Fiverr Customer Support team for cancellation of your order.
Likewise, if the buyer fails to respond to your cancellation request within 48 hours, Fiverr will automatically cancel the order.
Three (3) Types of Order Cancellations On Fiver
In this section, we are going to be looking at various kinds of order cancellations, and they include:
1. Mutual Cancellation
Here, both the buyer and seller mutually agree to cancel an order, and as such, they won’t experience any problems regarding order cancellation.
2. Buyer/Seller Requested Cancellation
In this case, the buyer or seller can request a cancellation for a fair reason such as the buyer requesting cancellation because the order is marked as very late or the seller requesting cancellation because the buyer isn’t responding.
3. Order Cancellation Through Fiverr Support
If one of the parties (buyer or seller) declines cancelation, then contacting the Fiverr Customer Support team is the next and last option.
They will step in to review the case and cancel the order for you manually as long as you have a fair reason for cancellation.
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Why Orders Are Canceled On Fiver
There are various reasons why an order can be canceled on Fiverr, so we will be explaining in this section, some of the practical and most common reasons why a buyer or seller cancels their active, delivered, or completed order.
1. An Active Order can be canceled for any of the following reasons:
– If the order is tagged late, and the seller did not respond within 24 hours.
– If there are threats of low ratings or the use of personal information against each other.
– If the service provider included copyright/trademark infringing materials within the order.
– If the user no longer exists as a result of account deactivation or Fiverr’s Terms of Service violation.
2. A Delivered Order can be canceled for any of the following reasons:
– If the seller fails to provide the needed service and tagged the order as “Completed.”
– If the seller delivers files that are not connected to the agreed conditions.
– If the seller requests extra payments for included work in the gig from the buyer.
-If the seller delays the delivery without giving any reason for this so as to improve ratings.
– If the buyer asks for revisions but requests for services different from the agreed-upon requirements.
– If the buyer threatens the seller to leave a bad rating so as to gain more services from the seller, not connected to the agreed requirements.
3. A Completed Order can be canceled for any of the reasons listed below:
– If the buyer has reported using copyright/trademark infringing materials in the order.
– If the seller did not buy commercial use rights but uses the copyright/trademark infringing materials.
We have succeeded in taking you through the best way to cancel an order on Fiverr, types of order cancelations as well as various reasons why an order can be canceled on Fiverr.
I sincerely trust that you have found answers to any questions you may have concerning order cancelations on Fiverr.
Do share your thoughts with me in the comment section.